NERIC’s Frontline IEP and Medicaid support service ensures that the proper elements and commitments are in place to provide service support to subscribers.
This service includes:
- prompt service provided via phone, email and incident log system (ServiceNow)
- ongoing training and second-level support tailored to districts’ specific needs
- advisement on best practices and processes for improvement regarding the Frontline application
- assistance to users with a comprehensive solution regarding their quandary
- assistance for districts with the integration of third-party systems with the data
- joint cooperation with Frontline as a liaison between the district and the application
- guidance with data warehouse requirements as they relate to the application
- refresher training for new staff based on districts’ requests provided at NERIC, on-site or via webinar
- per district approval, the Special Ed. support team will import state assessment data
- an annual user group provided at NERIC or via webinar